Cardava Turon

1. EXECUTIVE SUMMARYIf you happen to visit sensation(a) of your favourite m on the solids hither in the town nearly in particular their super grocery stores such as SM Hyper grocery, Robinsons Super grocery and Metro Supermarket, you squeeze out nonice that they be each merchandising turon, which they wampumed sell a division or a touch of days ago. Turon an incomparable favorite Filipino merienda is starting to boom as a dough profitable bloodline nowa day measurelights as non skillful the local m both supermarket ar into the stage duty of selling turon besides to nearly every(prenominal) canteen in a university. Lets non go far by feeling at beatified apotheosis University where al almost every canteen is selling whole-time favorite turon. That is why we had come up to present Cardava Turon as our original harvest-time for the YEntrepMan agate row Plan.Cardava Turon came from the sound out Cardava Banana which lowlys Saba Banana in the Philip pines.Cardava Turon was made potential becaexercising of the booming turon concern. Weve thought that selling turon could be a better head to produce a product that is surviven and saleable. however because of our innovative encephalon and ideas, we had thought of agencys on how to introduce our product more other(a) than and more uniquely. We exit non estimable produce the common lineament of turon rather we get out produce the future best-selling merienda in town, which every individual depart crave and that is Cardava Turon.Cardava Turon is basic anyy turon divine product scarce with an exciting twist. As we totally know that one of the best businesses to speculation into nowadays when it comes to feed ar the siomai carts. Almost everywhere in the urban center you can see and buy siomai. Thus, we incorporated the whole near-known siomai to our product by producing our Cardava Turon in siomai style. Cardava Turon is a turon that looks like a fry siomai. In th is grammatical case we would have our tail end market to be thrilled and puzzled by feel the appearance of our Cardava Turon. Fried siomai turon Lets attempt itWere not usurpe yet We had not just uniquely and creatively modify the turon into siomai style we had in any case improved the savour and flavor of our turon,Cardava Turon pilot Flavors.We had come up with one-third antithetic dainty tests1.Banana important (Langka) Turon exalt by our classic turon with langka or jackfruit in spite of appearance. Let the classic sense of examine of turon fertilise you a different kind of hold by having it in siomai style (bite size) turon. 2.Banana Peanut Turon Original concept, our delicious siomai style turon with grounded goober pea internal that forget add kick in every bite. Let the bits of groundnut thrilled you as it tops you a different try out from the mine run turon. 3.Cardava Turon constipate Another original concept, these Cardava Turon with grounded p eanuts, marshmallow, and the classic langka inside volition definitely fail you the taste that you pull up s haves really enjoy and crave the moment you taste and try it. all three flavors lead definitely give you an experience of ingest turon more differently and more scrumptiously. Cardava Turon is certified DHA. Delicious, Healthy and Affordable. Indulge in every bite Cardava Turon was styled as siomai not lonesome(prenominal) because we want to pass our markets as siomai does, neither give our guest a twist of something different plainly because doodad is similarly our business. We want to give our Cardava Turon l everyplace the contrivance that they do not get from the ordinary turon. For the standard size of a turon was 5 to 7 inches that might cause inconvenience to some when eating, thus, we essential our Cardava Turon to be in siomai style so that it would become bite in sizes.This would give a lot of convenience to our market most especially those individual who cant even consume the standard size turon. Cardava Turon prices atomic number 18 15php for four pieces and 30phpfor eight-spot pieces comes in an eco-friendly box. It was price low because our set objective is to get hold of the market as our product is the premier of its kind. grand merchandise strategies be to be expected for the club to gain cognition and familiarity.CARDAVA TURON . . . ANG SARAP CERTIFIED DHA, DELICIOUS, HEALTHY and AFFORDABLEINNOVATIVENESS, CONVENIENCE, GREEN MARKETING and FOR YOUR GOOD IS OUR BUSINESS.Panlasay mananarap sa Cardava Turon2. MISSION STATEMENTHealthy Living, Healthy Eating Cardava Turon ang sarap Panlasay siguradong mananarap dependant DHA, Delicious, Healthy and AffordableOur tagline which stated above says it all with paying attentions to our mission statement, and that is to bring charming taste to our consumers by providing them our very delicious delicacyCardava Turon. similarly as our product is certified DHA, that is delici ous, reasoning(a) and inexpensive which provokes it even more likeable and attractive to the community. We leave alone not just cater those who are looking for delicious merienda but we impart excessively take into consideration those who are health and price conscious. Thus, our mission is not only to earn profit rather our main mission statement is to bring health and wellness to every individual which leave behind not have to suffer on paying very elevated gear prices, enjoying delicious taste that are commodious for their health.VISION STATEMENTTo be the leading and consistently number one on providing delicious, thinking(a) and affordable delicacyCardava Turon.We are envisioning our company to be the leading and consistently number one which entrust certified delicious, reasoning(a) and affordable delicacy to wherever electron orbit we could reach for. This is in line with our statement of bringing health and wellness to all of our consumers. Because we believe that a healthy living is for everybody not just for the fortunate one. Thus, it is our commitment to get out deliciously healthy and affordable Cardava Turon.We go out be directed to our company vision to be the leading and number oneprovider of attractive delicacy.CARDAVA TURON NUTRITIONAL FACTS at that place have been different kinds of banana tree which are known to be rich in potassium and other nutrients. But according to the Doctors of Ministry in Alternative Medicines or DMAM, Cardava (Saba) banana has the elevatedest nutrients present. Cardava has the highest content of nutrients because it has the boneheadedest roots among other banana plants, of which can absorb more nutrients from the soil. Because bananas are rich in potassium, they religious operate the bodys circulative system deliver oxygen to the brain. of importtains a regular heartbeat and a proper balance of water in the body. Helpful for reducing strokes and regulating billet pressure because of the way it resurrects circulatory health.Their abundance of vitamins and minerals, are a great source of pictorial energy. Bananas are also ideal for eating during that midday lull when you feel degenerate and sluggish. Instead of drinking caffeine or having a sugary snack, bananas provide a take aim of energy that lasts recollectiveer without the dramatic crash ca utilize by caffeine. Help stop constipation because bananas have a certain vitrine of fiber that helps to restore and maintain regular bowel functions. Bananas are a natural source for lessening the effectuate of constipation without causing other bowel problems such as diarrhea.The natural ingredients in bananas and their ability to replenish the bodys vitamins make them an ideal way to reduce the effects of a hangover. Bananas can help people who are trying to arrest smoking. The B vitamins and other minerals that they contain reduce the physical and psychological effects of nicotine withdrawal. Vitamin B6 can also minimize menstrual pains and regulates over all moods of women. Because of their calming properties, pregnant women often eat bananas to combat their morning sickness. in any case help to replenish the body and restore a healthy blood glucose level. Help regulate a pregnant womans temperature.As a way to prevent and treat ulcers, bananas help reduce the sullenness that some sustenances can leave in the stomach. Help reduce the inflammation of the digestive system by leaving a protective application political program around the inner walls, making it a natural way to promote intestinal health as well. They arealso a great way to get rid of heartburn. They act as a natural antacid and they quickly soothe the burn.Instead of eating an orchard apple tree each day for optimum health, the adage should state that a banana each day keeps the doctor away. The banana health benefits far outweigh those of the apple because it has many more vitamins and nutrients than their round counter parts.3. BUSINESS ENVIRONMENT 3.1 National TrendsBasically the only interior(a) trend that can hinder the crop of Cardava Turon in the market is when the cardava (saba) banana supplies pull up stakes be searching for it is the main ingredients to our productCardava Turon. There are some issues nowadays that talks about the becoming scarce of the said banana but even there are no(prenominal) facts that can prove the latter issue. Thus, Cardava Turon business is in life-threatening view and allow for expect continuous supply of raw resources. The launching of Cardava Turon could be a good indication to our sparing and even internationally for we result cater products that are originally from the Philippines. Cardava Turon would strengthen the local banana economy rather than those that are macrocosm exported to the other countries. Thus, it pull up stakes just come on how the Philippines can be competitive and can be known worldwide.3.2 industry depth psychologyThe loc al banana industry at this present day is not as active as ahead because of the growing export business, though there are still businesses of banana industry such those farmers, wholesalers and retailers. With regards to merienda business specifically those who sells turon, there are a lot of little(a) contention for we can see even at the street corner of nonpareiles metropolis there are those who sell turon but because Cardava Turon is not just an ordinary turon which is definitely the beginning-class honours degree of its kind, we can say that we are not deeply affected of those vendors of turon.3.3 grocery store AnalysisSpecifically there are no markets for siomai style turon with delicious variances here in Angeles city and maybe the whole of the Philippines. However turon is being patronized here in the community, thus, those go awaying be considered as the clean market for Cardava Turon. There are still markets for turon that we could cater with.3.4 Competitor Analys isCardava Turon forget have to face and consider a lot of contest for it is not the only turon business in town, most especially even SM malls and Ayala Malls food courts are selling their own class of turon. But Cardava Turon is not just an ordinary turon it is a turon with a lot of exciting twist. It is the send-off of its kind and none in the whole of Angeles City area are selling such turon with different flavors and in siomai style. Thus, Cardava Turon competition give be minimal.4. MARKETING PLAN4.1 SWOT ANALYSISThe table below shows the SWOT analysis of the resources and the environmental factors for Cardava Turon. Major SWOT analyses are provided for the company as well. Resource AnalysisResourcesStrengthsWeaknessesMoneyCardava Turon products are low cost. Thus, low capital investment. MaterialsCardava Turon has a number of contacts that can supply the raw materials. MachinesNo equipment for making the Cardava Turon more efficiently. MethodsNumerous ways and methods for producing Cardava Turon are helpable. ManpowerInexperienced from selling to the company members. circumspectionInsufficient management skills for the company members. Moment (Time)Any launching day for the Cardava Turon is complete(a) for it is a unique delicacy. And the company members are dedicated to perish fulltime and effectively.Identifying Opportunities and Threats in the EnvironmentFactors in the EnvironmentOpportunitiesThreatsSocio-culturalPeople have the habit of having their insouciant merienda Technology and TechnicalNew engineering science and equipments could make the production process efficiently and effectively. EconomicThe purchasing power of the community has lowered because of the increasing price of somenecessities such oil, thus, an advantage for the improver in demand of Cardava Turon for it is priced affordably. NaturalScarcity of cardava banana can hinder the growth of Cardava Turon. PoliticalElection is steadfast approaching.Hence, a good indicator to promote Cardava Turon as their merienda when campaigning. Peace and OrderIn general, there is peace and position in the place of business. (HAU / Angeles City) Population TrendsThe population is increasing. more people mean more buyers who would want Cardava Turon. Government ProgramMicro-Small-Medium Enterprise program are being provided by the government. Cardava Turon may be able to avail of the assistance in the form of financing, technical and trade. Global EnvironmentExporting Cardava Turon process could be lucrative venture.CARDAVA TURON SWOT ANALYSISStrength Uniqueness, as we introduce our all-time favorite turon in deliciously different way. Weakness Familiarity, Cardava Turon an original and the first ever product of its own motiveed a lot of attack to gain learning to the community. Opportunities Innovative Leadership, pioneering the innovative modification of turon. Threats Patent, as BW is the first in the market.4.2 OBJECTIVESCardava Turons strategic mark eting and financial objectives will be employ as direction for the growth of the company.4.2.1 Marketing ObjectivePositioned Cardava Turon to all of Angeles City community. Achieved familiarity of Cardava Turons products and assist. Maintained strategic marketing driving for Cardava Turon as it is spic-and-span in the market.4.2.2 Financial ObjectiveReached the targeted quota and gross sales daily, monthly and annually. 100% excrete on investment. 30% to 40% net profit. Zero negative net profit.4.3 COMPETITIVE EDGELocation is critical to success. Our store needs to be on Main Street or just off Main Street so we can take advantage of walk-by and drive-by craft. We also need adequate parking to make shopping at our store commodious for drivers. And we will target to have concessions to the known canteen of HAU. Convenience. Angeles City / HAU residents and visitors are willing to pay a little bit more for good food and the convenience. Our customers will purchase our food bec ause it is authentic and delicious. High feeling. centering on high musical note Cardava Turon will draw customers from the competition, as well as create a local market that has not existed before in Angeles City. If the prices are reasonable and the food is good, we will have growth by dint of reverberate business.4.4 TARGET MARKET ANALYSIS SUMMARYOur main target markets arePeople who live and work in Angeles City / Holy Angel University, who are looking for quality merienda. Surrounding businesses looking for a tasty merienda for their customers and staff. International and domestic travelers visiting Angeels City / Holy Angel University. Families looking for quality, affordable, home cooked merienda to take home and prepare for their families with ease. People looking for a soft environment in which to enjoy their spare time eating our delicious Cardava Turon. People looking for high quality, unique merienda.Each market segment consists of people who either live, work, or vacation in the Angeles City / Holy Angel University area. Each market will be seek a store canteen that will meet their desire for authentic, healthy food, quality inspection and repair, and a pleasant atmosphere.4.5 MARKET SEGMENTATIONCardava Turon target market indite is segmented using different segmentation strategy.4.5.1 Geographic SegmentationThe main geographical target area for Cardava Turon is the whole of Angeles City and the nearby towns and cities.4.5.2Income / Occupation SegmentationBecause Cardava Turon are certified affordable we are segmenting our markets with middle to low income, though because of the quality product that we are adduceing even those who are high income earners will definitely patronize our products and services.4.5.3 Age Segmentation Cardava Turon is for all ages for as long as they will purchase the product. Our products are seted to those six years of age and above.4.5.4 Sex SegmentationCardava Turon is definitely not gender discriminatory . Everyone can taste and enjoy our deliciously healthy and affordable product.4.6 POSITIONINGWe intend to position our business not just as a manufacturer and distributor of products, but a partner bringing a high level customer satisfaction and high level of service to the stores that we enter into business with. We will work with stores through delivering high quality products to significantly increase the sales and profitability of their food business. By doing this we expect to develop a sanitary loyalty among our customers.4.7 MARKETING MIX 4.7.1 overlapCardava Turon main offering is the Cardava Turon itself, a fried siomai style turon that comes in three different delicious flavors oBanana Classic (Langka) Turon inspired by our classic turon with langka or jackfruit inside. Let the classic taste of turon give you a different kind of experience by having it in siomai style (bite size) turon. oBanana Peanut Turon Original concept, our delicious siomai style turon with grounde d peanut inside that will add kick in every bite. Let the bits of peanut thrilled you as it gives you a different taste from the ordinary turon. oCardava Turon choke Another original concept, these Cardava Turon with grounded peanuts, marshmallow, and the classic langka inside will definitely give you the taste that you will really enjoy and crave the moment you taste and try it. Our main ingredients Cardava Turon products are cardava banana, siomai Turonper, brown sugar, cooking oil (for deep frying), jack fruit, peanut, and marshmallow. All ingredients are of high quality and certified healthy or of good nutritional facts.4.7.2PromotionBecause Cardava Turon is the first of its kind extensive promotional effort will be done to gain recognition and familiarity to the whole of Angeles City.Advertising Highly appealing and attractive tarpaulins, posters and flyers will be strategically positions to those high traffic volume areas in the vicinity of Angeles. We will also invade onlin e advertising wherein we will advertise Cardava Turon to some of the well-known net on the job(p) sites as of at present day. Newspaper, television and radio commercial will also take into consideration.We will have a small advertising budget, disposed exclusively to swop publications designed to reach buyers and owners of upscale independent food stores. The objective of our trade advertising will be too limit to reinforcing the image of our company and the exciting taste of our products. All ads will be four-color and between 1/4 and 1/8 page in size. Each ad will prominently feature our logo and a bright, colorful, intercommunicatewatering changing demonstrate of Cardava Turon products. We will also work with our retailers to obtain hencoop advertising funds for their own local advertising.Sales Promotion initially we will do free tasting for the first two days of Cardava Turon launching this is to let all the Angeleneos experience the delightful taste and flavors of Cardav a Turon. individualized Selling Highly do sales rep that provides superior customer service will be our front liners to provide our buyers experience that they would want to experience again and again, thus, establishing customer loyalty. Our primary sales method is face-to-face selling by our friendly salesperson.Point of Purchase / Product Display near the smell of our product prospective buyers will definitely get curious and crave for our Cardava Turon. We will see to it that our product will be cooked surprisingly delicious and presented mouth-watering. manity Because our entire products at Cardava Turon are certified deliciously healthy and affordable, thus, our campaign of Healthy Living, Healthy Eating would be our most effective way to publicized Cardava Turon. We will send news releases to trade magazines to try to get product or company feature reportage in front of the eyes of buyers and retailers. We will also issue a few generic press releases about Cardava Turon tha t our retailers can use to try to obtain advancement coverage for their stores in local publications. Lastly, we shall have a quarterly newssheet for retailers that we are currently serving or bank to be serving. We anticipate sending 1,000 copies of the news release out our first year and gradually increasing to 2,000 copies by our third year. In the newsletter we will highlight not just our products, but also display ideas and success stories of stores who increased their Cardava Turon sales.Trade Shows We will have a small booth or table top display at national conventions each year, including the SMX convention Center at the SM Mall of Asia. We will emphasize not just our certified deliciously healthy and affordable products but the superior customer/retailer satisfaction that we are providing. We will also provide limited funds for display space for our salesperson at regional trade shows that they attend. Typically we will pay for one table top display.4.7.3Place / Channel of Distribution Cardava Turon is a manufacturing firm which will take care as direct seller and retailer. Our main place of diffusion would be the whole of Angeles City. We will strategically position our swoons/ booth to places of high traffic volume. We will also partner to some of the renowned restaurants for our Cardava Turon to be their featured dessert of the week concession to some of the well-known mall food courts and even partner with some of the university canteen here in Angeles.4.7.4Pricing Rigorous pricing strategies for Cardava Turons product were to be expected. All products will be priced in accordance with our buyers purchasing power not compromising the quality of our products. Having been priced to what the buyers could avail Cardava Turon will definitely have a share of market.Pricing Objective and Method Used Because Cardava Turon is new and first of its kind, our number one objective for pricing is to penetrate the market by pricing our products at low pri ce. In which it could lead to the increase of market share and familiarity of Cardava Turon. Taking into account the pricing objective, demand determining, cost bringing close together and competitors costs, prices and offers analysis Cardava Turon will be using a combination of methods. order pricing will be weighted more. 4.8 CONTROLSCardava Turons Marketing Plan intention is to serve as a guide for the organization. The sideline areas will be monitored to gauge slaying Availability of supplies Expenses higher-up Customer Satisfaction revenue / ProfitSTRATEGY and IMPLEMENTATION SUMMARY Our strategy will exploit our advantages over the competition (location, convenience, and high quality) with carefully-tracked milestones for growth.MARKETING STRATEGY Our main marketing strategy would be the most effective and no cost at all strategy, that is the use of the enounce of mouth, for Cardava Turon is considered the best new exciting delicious merienda in town, making the word of mouth more effective. We will also advertise our product to some of the most famous social sites on the net which are Facebook, chirrup and the like.SALES STRATEGY Cardava Turons Market most important sales strategy is exploitation an environment in which customers will return time-after-time because our market provides knowledgeable, friendly staff, quality products, and a comfortable atmosphere that fills their needs. When customers visit our store / retailers, they will know they are entering a clean facility with the best service in the industry. Our pricing strategy will focus on providing high quality products, and services at a fair priceSTRATEGIC ALLIANCES Cardava Turons Market will work to form strategic alliances with local businesses, including campus canteens, local mall food courts, and restaurants. We will also form traffichips with local produce growers and artists to customize the food items we sell and enhance our presence in the community.MARKETING Initial marke ting efforts for source will be geared towards generating name recognition and making a clear distinction between Cardava Turons and other local competitors. Follow-up marketing programs will encourage repeat visits and assist customers in the understanding, appreciation, and zeal of our products.SALES and set We will gear prices towards our competitors in the nearest cities and online, with a small convenience increase for offering them locally. This will offset our distribution costs. Our emphasis on consistently good service, from special orders, will make new customers repeat customers. We mean business as we introduce Cardava Turon to the market but we dont just want to be profitable we also treasured to have a share on our market. This is why we will penetrate the market by pricing our product very affordable. 15php 4pcs of Cardava Turon30php 8pcs of Cardava Turon in an eco-friendly take home box.ALLIANCES and DISTRIBUTION Cardava Turons Market will aggressively pursue traffic with local malls food courts, restaurants (featured dessert of the week), and local crop canteens (most specifically HAU canteens). Our specific target for the distribution of our product is having a partnership not later at the end of this school year to some of the most well-known canteen here in the campus (HAU). We will partner to those canteen in order for our product to gain recognition from the community of HAU. And as the coming year approaches we will extend our effort to partner with the local mall food courts, thus, we will introduce Cardava Turon to all of Angeles City. After having partner to some of the local canteens and food courts we will realised our own food cart or carreling for Cardava Turon products in this way we can more concentrate on selling our products.SALES FORECAST The following assumptions illustrate our conservative sales forecast. Assumptions The average item sell in the market will cost 15php/single order. Php15.00/average sale x 100 peop le/day x of days in a week x of campus canteen partner (slow season). Php22.50/average sale x 200 people/day x of days in a week x of campus canteen partner (busy season).KEYS TO SUCCESS The keys to success for Cardava Turons Market include Reputation Every customer visiting our store will want to return and will recommend us to their friends and family. Word of mouth marketing will be a powerful ally for our business. Superior Customer Service Knowledgeable, friendly service will be of the furthermost importance. Location Provide an easily accessible location for customer convenience. Product/Environment Offer a variety of high quality foods, sold at a fair price in a clean, authentic, comfortable environment. Convenience Our customers will experience the convenience in eating our product that they had never been experienced before.5. MANAGEMENT TEAM and ORGANIZATION PLAN 5.1 Management Team The Company will be managed by the ten knowledgeability partners, whose individual ar ea of expertise covers many of the functional aspects of the business. Jose Carlo Dizon will serve as the President of the Company, and will be liable for Product cream and Sales & Marketing. Nikki S. Barrientos will be the Vice President, in charge of Administration. She will be accountable for customer service, accounting, shipping and the general administration of the business. bloody shame Jane Narciso will be the Chief Operating Officer, and will be responsible for maintaining close relationship with all our retailers/concessionaires. Kresta-An Tanhueco and Jeiel Feliciano will serve as the area managers that are responsible for monitoring trading operations of all carrells/kiosk of Cardava Turon. Aldrian Soriano and Mark Cunanan will be the head of Research and Development plane section which are accountable for producing new ideas and variances for the growth of all Cardava Turon products. Kevin Colinares as the Public Relations Officer will be in charge for the publici ty and good relations of the company to the whole of Angeles City community. Nikki S. Barrientos will be in charge with Banana Wrap logistics, scroll and suppliers relations. Lastly, to be responsible for all employee related issues will be Jose Carlo Dizon as the HR Manager.All founders are dedicated of doing their job effectively and efficiently which will bring Cardava Turon to its sweep over success.5.2 Organizational Chart5.3 Key Personnel Every stall of Cardava Turon will be staffed by our dedicated and skillful front liner which includes the kiosk/stall executive program who will be in charge of the overall operations of the kiosk. Together with the stall supervisor are the two all-around salespersons who will perform exchangeiering which includes order taking and assembling, cooking all ordered products, and maintaining inventory and cleanliness through-out the entire operations.Qualifications Required Stall Supervisor Graduate of any four-year business management relat ed courses or high school graduate with a minimum of two years work experience as a food stall/kiosk supervisor. Sales Associate this includes being the cashier, cooked, stocktaking custodian and the salesperson. All associate would be at least college level with basic knowledge in accounting, cooking, inventory, and in sales. High school graduate will be considered with a minimum one year work related experiences.All stall supervisors upon the start of their work at Cardava Turon are qualified for any other promotions depending on the availability of the vacant position and their performance as a whole. Same as to all Sales Associate, with which are also qualified for any promotion depending on their performances.6. PRODUCTION and trading operations PLAN 6.1 Production Process The production process for producing our product Cardava Turon will include the preparation of all raw materials/ingredients such the peeling of cardava banana and cutting it into cubes, preparing siomai Turonper as the Turonper of the said product, pre-heating of deep fryer for cooking high quality Cardava Turon. All extra condiments and ingredients will be prepared as well, the sugar (brown) to be apply, grounded peanut for Banana Peanut Turon, the langka for the Banana Classic Turon, and the marshmallow for the Banana overload.Step by step processes are as follows 1.Peeling and dicing into cubes of cardava banana. 2.Turon using siomai Turonper and lay the flavors such grounded peanuts and the classic langka. 3.Rolling the Turonped product into the brown sugar. 4.Deep frying until the product becomes princely brown. (10-20 seconds) 5.Cooling and filtering of excess oil. 6.Package depending on the customer orders. (4pcs. or 8pcs.)6.2 Product/Service DeliveryIn order to deliver high quality, personalized service we will carefully guide all employeesespecially stall supervisor and sales associate who will deal directly with customers. Jose Carlo is currently interviewing candidate s for sales associate. We will carefully reappraisal references from past employers or manufacturers and from retailers whom these sales associate have served. We will also make sure that each employee understands our way of delivering quality product/service to each customer. We will have immediate back-up support available by phone from our office for more difficult product/service issues. And we will give employees enough latitude so that they can respond instanter to almost all customer requests or complaints.6.3 Customer ServiceWe intend to place customer service and make it a key component of our marketing programs. We believe that providing our customers with what they want, when and how they want it, is the key to repeat business and to word-of-mouth advertising. non only will we train our employees to deliver excellent service, we will give them the flexibility to respond creatively to client requests. In addition, we will continually monitor our clients level of satisf action with our service and products through surveys and other commodious feedback opportunities. Initially we expect to have few enough accounts so that bloody shame Jane and Kevin can handle all customer/retailer service issues.As our business grows we intend to hire additional customer service people one at a time and pay a premium over market labor rates to attract and retain quality help. tape transport problems are a huge issue with the firms that we compete with largely because they swan on using surface shipping methods to keep their costs guttle to charge low prices to keep their mass merchant accounts happy. We intend to use air freight to export our products to the neighbor countries. This will add to our costs. But because we want to penetrate the international market it makes more sense for us. Itwill also allow us to have much thinner inventories in our warehouse without risking stocking out.6.4 FacilitiesWe plan to lease small office space for the mean time as Card ava Turon is still starting. The said office space will be used by the ten co-founders as they work together for the fast growth of Cardava Turon. The office space building is located in a busy industrial neighborhood, but because we do not intend to have customers visit us we have decided to lease a lower-rent location. For our stalls/kiosks they should be located in a high traffic volume area which could generate prospective buyers for all the products. We will apply the spaces for all the stalls that could hold enough supplies for a week operations. cristal to twenty square meters would be the ideal stall/kiosk size.6.5 EquipmentsWe will need five computer sets initially to be used at the main office. Minimal office supplies will do for the company is still starting. Five telephone lines are also needed to be used for communicating to all staffs retailers and suppliers. The equipment to be used for the kiosk would be cash register for recording sales transactions, deep fryer to be used for cooking all Cardava Turon products, freezer for all perishable raw ingredients. Also we will provide food warmer to store all the cooked products and to be used for display purposes, small cabinets are to be used for non-perishable goods. forwardness table is also considered necessity when making Cardava Turon products including also all the necessary cooking tools and gadgets to make the operation efficiently.6.6 Work FlowAll personnel who are working at the main office will be working eight hours weekdays depending on the volume of their work. Office hours would be from 800am until 500pm, but flexible working hours will do also. Sundays will be their day-off and through Saturdays the office hours would only be half-day which is from 800am to 1200noon. As to the stall/kiosk the operations would be from Mondays through Sundays, operations will start at 700am until 900pm though business hours will just start at 800am until800pm.There will be three shifts in a day the o pener from 700am-300pm, the mid-shift from 1000am-700pm and the walking(prenominal) from 100pm-900pm. Initially stalls will be manned by only three people who include a stall supervisor and two sales associate. The stall supervisor will be in charge of the scheduling. He can decide on his own on who would be assigned in the shifts, preferably the mid-shift will be the stall sup. So that he/she can monitor well the operations of their stall. As our business grows we intend to hire additional sales associate to make our operations even more efficient.6.7 Production RisksPreventive measures are to be implement to lessen or decrease the possibility of being hurt and wound in the production of all Cardava Turon products. We will make sure that all employees especially the sales associate are properly trained with regard on the production or cooking of Cardava Turon. First aid kit will be provided to all Cardava Turon kiosks. Stall Supervisor will be responsible for checking all the n ecessary machines and equipments if they are working properly and effectively. originally and after the business operations, checklist will be provided to be accomplished by whoever was assigned to check the quality and performance of all goods, materials and equipments. This is to prevent unessential problems to occur.6.8 SuppliersBy the supervision of Nikki, all issues regarding suppliers of all the stalls/kiosk for Cardava Turon will be properly monitored. This includes checking the quality of all raw materials/goods. Delivery schedules will be monitored, as well as all the necessary issues concerning supplier relations and logistics.6.9 Inventory ManagementIn order for the inventory to be more accurate, there will be two types of inventory to be done. The first one is to be accomplished by all stall supervisors for each kiosk which is to be done daily. And the second type of inventory, the monthly inventory to be oversee by Kresta and Jeiel, which they will evaluate and check the accuracy of all the daily inventories. Thecompany will provide standard inventory checklist to be used by all Cardava Turon stalls/kiosks.6.10 Quality ControlEach store will offer nothing but freshly and quality Cardava Turon products. Standard procedure for preparation and cooking of the product will be well developed by our R&D team Aldrian and Mark. Arthur will be responsible for the high quality raw goods that are to be used. Camille will monitor all retailers compliance of Cardava Turon quality standards.